FAQ

Shipping & Delivery

How long will my order take to arrive?

• 🇵🇹 Portugal: 7–12 business days

• 🇪🇺 European Union: 7–15 business days

• 🌍 International: 10–20 business days

Do you ship internationally?
Yes, we ship worldwide.

Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details.

Returns & Exchanges

Can I return an item?
Yes, you can return items within 14 days of delivery as long as they are unused and in their original condition.

Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer.

Payments

What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure methods supported by Shopify Payments.

Is my payment secure?
Yes. All transactions are encrypted and processed securely.

Products

Are blankets and pet beds washable?
Yes, most of our textile products can be washed. Please check the care instructions on the product page.

Do the lights work with any outlet?
Yes, we provide plugs compatible with the destination region.

Does the diffuser include essential oils?
No, essential oils are sold separately.

Support

I still have questions, how can I contact you?
You can reach us via email at hello@huggla.store or through the contact form on our Contact Page.